DIGITAL TRANSFORMATION Sales and Marketing Finance Communications Information Technology Human Resources Work anywhere, on any device at anytime!

Welcome to Iseka Services. We help organisations leverage cloud computing by digitally transforming their business into efficient, connected, streamlined and more enjoyable places to work and achieve.

Leveraging the cost and efficiency benefits of Cloud based software, we have helped numerous businesses implement CRM and ERP solutions that 5 years ago would have cost hundred’s of thousands of dollars and months if not years to implement. We help build flexibility and repeatable into our customers businesses by leveraging “cloud” based software such as Zoho to centralize access into a single web interface. From sales management, operations management, telecommunications, IT and support and of course finance activities into one business system.

Our goal is your goal, to enable you to do more of what you do best by enabling your business to be Accessible from Any Device, Anywhere at Anytime.

Sales & Marketing Operations Communications IT & Helpdesk Finance Human Resources

Sales and Marketing

The sales and marketing departments are the engines of your business. The two must work together with the primary goal of generating more orders, more inquires, more customers. But to achieve this is not easy, every business has competitors and they are all actively promoting their products and services. The sales and marketing department strives to make your customers aware of the products and services you offer and why they should buy yours instead of you competitors.

However these 2 departments are typically the most expensive and difficult to manage and therefore it is in your best interests to provide tools that allow the people within these departments to not only be more effective but ensure the data and opportunities they are working on a managed appropriately in an effort to maximise your chance of success.

The main tool for doing so is a CRM or Customer Relationship Management system. The CRM tracks all of your client data as well as tracks the opportunities you and your sales people are working on. But these days in a connected world it needs to do a lot more, from sales operations to lead generation, the CRM is the center leveraging a number of additional tools such as email campaign tools, client surveying, website monitoring, website hosting and social media marketing to create a single system that allows you to know where your business is at at a moments notice. Accessible from Anywhere on Any Device at Any Time.

Operations

When it comes to Operations your ability to build, produce or supply your company products and services is where the ‘rubber meets the road’. It’s here that you can reduce cost and increase profitability and of course impact greatly your customers both new and existing perception of you as a supplier.

Traditional ERP or Enterprise Resource Planning Systems as separated for the other business systems, the flow of sales orders to job orders in most business is disconnected which means inefficiency, waste and higher costs.

Iseka Services goal is to tie all of your business systems into one, including your ERP solution so that information is entered once. So whether you are a restaurant, a services and repair business, hotel or accomodation business or a manufacturer your Operations system is Accessible from Anywhere on Any Device at Any Time.

Communications

Traditional communication systems be they telephony or video conferencing typically have been hosted on site or on the customer premise. This results in the purchase of costly infrastructure, high cost ongoing support costs, higher usage charges and a lack of accessibility in that typically one must be on-site to utilise any of these tools.

Cloud communication systems enable the provision and hosting of communication systems such as email, telephony, video conferencing, sms and other services in the cloud and purchased as a service on a ‘as need’ basis.

The benefits of which based on a shared costing model for infrastructure are that the total cost of ownership is typically lower with respect to not only

usage charges but support costs. In addition users are now free to access these services from any internet connected device. What’s more, these systems can be connected into other business systems such as CRM and helpdesk improving employee effectiveness and customer service.

Iseka Service can very quickly implement these cloud based communication systems providing our customers with what traditional was left to larger companies with capabilities such as hosted help desk, customer call recording and AVR systems.

Voice and SMS applications now enable companies to leverage automation to enable customers to interact with company products and services without having to speak to an operator, the benefits of which are substantial.

Probably the most import benefit of cloud-based communication systems is that users can now access these services on Anywhere, on Any Device at Anytime.

IT & Helpdesk

It has been said that ‘every’ company is an IT company. To operate an organisation without the use of technology is impossible but for many organisations this is one of their biggest headaches. The cost of running IT is a sum of infrastructure or ‘hardware’ like servers and storage and personal computers, mobile phones, wifi, networks, the list goes on, then there is the software and the associate licencing which in isolation seems cheap but when combined can represent a substantial cost per user. Finally you have support which predominantly requires labor which in the main is motivated to maintain the complexity and cost.

The proliferation and improvement in wireless technologies such as WiFi and LTE (4g) means that users can get access to the internet from more places than ever before, gone are the days where companies need to establish expensive networks to provide their users access, much can be done with the use of WiFi. In addition the utilisation of cloud SaaS (Software as a Service) solutions means that local hosting of business apps is not required and therefore neither is the cost of expensive hardware.

Cloud based IT is a reality for almost any organization, it can come in many forms and can traditional be paid for on a per user, per month basis which provides financial certainty and awareness of cost like never before. It can also enable organisations to allow their workforce more flexibility in where, how and when they work as systems are now accessible; From Anywhere, on Any Device at Anytime.

Finance Systems

What business owner doesn’t want to know at a moments notice the financial well being of his or her company? How can companies keep track of not only the speed of transaction but the values that make up those transactions?

A great finance system is not stand alone, it doesn’t sit separate to other business tools, it is a part of them, it is intertwined into all facets of the business, from sales and marketing and operations it collects and portray’s results on demand. Like a tell-tail, it provides a prediction of the conditions ahead as well as enabling speedy reporting and accounting compliance.

Of course the accounting platform needs to provide numerous ways for customers to transact, such as when customers purchase company products and services, it should be flexible to allow for pay as go subscription pricing models plus provide direct connection to a numerous amount of payment gateways and banks and be available; Accessible from Anywhere on Any Device at Any Time.

Human Resources

Your staff represent not only the face of your business but the main resource for providing products and services to your customers. Every organization faces challenges in attracting and retaining talent. These processes require a fine balance between motivation and ensuring that staff comply with the main regulations and practices your business subscribes.

How you measure employee effectiveness will vary between departments but at the end like any other factor off your business needs to be measured thus enabling continual improvement.

To achieve this means that your employees must have access to systems and tools wherever they may work. Having access to systems at their finger tips not only improves customer service but also enables you to capture data insights into your business that before was impossible.

Moving your HR systems, be they recruitment, HR, payroll to the cloud is one step but so is the integration into one system that will improve your ability to hire and manage as well as leverage the customer interactions your staff are having on a daily basis. They also enable your HR people to work Anywhere, on Any Device at Anytime.

Sales & Marketing

Sales and Marketing

The main tool for doing so is a CRM or Customer Relationship Management. The CRM tracks all of your client data as well as tracks the opportunities you and your sales people are working on. But these days in a connected world it needs to do a lot more, from sales operations to lead generation, the CRM is the center leveraging a number of additional tools such as email campaign tools, client surveying, website monitoring, website hosting and social media marketing to create a single system that allows you to know where your business is at at a moments notice. Accessible from Anywhere on Any Device at Any Time.

Finance

Finance Systems

Of course the accounting platform needs to provide numerous ways for customers to transact, whether that be when customers purchase company products and services, it should be flexible to allow for pay as go subscription pricing models plus provide direct connection to a numerous amount of payment gateways and banks and be available; Accessible from Anywhere on Any Device at Any Time.

Communications

IT & Helpdesk

Human Resources

What Our Customers Say

Iseka really took on our requirements with a strong focus on how we operate as a business. They took the time to understand our customers and market and built a great website that meet all of our needs. They were really easy to deal with and delivered on everything they said they would. They have also been very helpful with post sales support.

Amanda ChiotelisVartel Homes

We talked with Iseka when we were at a point in our business where we had to take the next step in integration of our webstore and physical store, but we also wanted to roll this change together to control of inventory and finances as much as possible to run in a single system. We were at a loss of what to do after doing our own research. After talking with Iseka about what we were doing currently and what we wanted, we ended up with NETO e-commerce and also a 3D immersive model of the physical store into our webstore. The 3D model feels like its ahead of the curve but we are happy with that and how it all came together. The continual improvements NETO makes is also great. The implementation options presented to us from Iseka allowed us to be involved in the implementation so we gained understanding of the system as it was put in to place. All in all, Iseka were able to think outside of the box for us and the cost to achieve this result was well within our budget. We are so glad we had Iseka to help us with this change.

Aaron HunterNumfish Sccoters

Got back one day per week in admin time. Our business was purely paper based, we wanted a way to not only put our business online but to simplify our daily operations. Iseka meet our challenge by creating us an online booking system that allowed us to significantly reduce our administration time. We now spend a lot more time on building our business and a lot less on paper work.

Steve MalkinJim’s Skip Bins-Bellarine Peninsula

Iseka basically transformed our business from a heavily paper based system to a cloud based environment. We have not only seen a significant reduction in costs from areas such as hardware and licensing but it has enabled to reduce our staff count dramatically. Starting with our website, they then worked back into our business transforming us from a very traditional business into a tech based one that is now ready to scale into newer opportunities for our products.

Tania Di PietrantonioNWKA

For years we managed our business with a book which meant we had to enter information many times before we got paid. i-Bin has simplified our entire business. We enter the order once, delivery the bin, pick up the bin. change the status and its all done. It has reduced our office work by 75% as we don’t have to recreate everything. Whats more it means we can hire additional drivers given they just have to access the system to manage jobs.

ChrisBellarine Bin Hire

Our Work

“Empowering Growth and Insights: Tanamera Coffee’s Journey with Clearscope’s Business Intelligence Solution”

Tanamera Coffee, a valued customer of Clearscope Solutions, is…

May 17, 2023/by peter

Contact Us

Australia

421 Dorcas St
Sth Melbourne Vic 3205 – Australia.
T: + 61 3 9088 0252
E: [email protected]

Indonesia

Istana Kuta Galeria Blok Techno #2, Jalan Patih Jelantik
Kuta Bali 80361 – Indonesia.
T +622180600690
E: [email protected]

Contact Form

Use this form to let us know about your requirements.

DIGITAL TRANSFORMATION Sales and Marketing Finance Communications Information Technology Human Resources Work anywhere, on any device at anytime!

Sales and Marketing

Operations

Communications

IT & Helpdesk

Finance Systems

Human Resources

Sales and Marketing

Finance Systems

Email & Collaboration

IT & Helpdesk

Human Resources

What Our Customers Say

Our Work

“Empowering Growth and Insights: Tanamera Coffee’s Journey with Clearscope’s Business Intelligence Solution”

Waste Chute Cleaning Man

LaMeli Villas

Tanamera Coffee

Vartel Homes

Kelapa Villas

Maxi KA

Martini Racing

Numfish

The Great Escape

360 Now

Jims Bins Clifton Springs

Contact Us

Australia

Indonesia

Contact Form

Useful Links

Recent News

Remote Assistance

Get Free Demo