• LinkedIn
  • Facebook
  • Instagram
  • Youtube
Call Us: (+61) 3 9088 0252
Clearscope Solutions
  • Home
  • About Us
    • Visibility
    • Predictability
    • Scalability
  • Zoho
    • Zoho Plugins
      • Logixone Operator for Zoho CRM
      • LogixOne Chat For Zoho CRM
      • LogixOne B2B Portal for Zoho CRM
      • LogixOne Consolidator for Zoho CRM
      • Sync to Zoho Finance
    • Zoho Analytics
    • Zoho Omni-Channel Solutions
  • LogixOne
    • LogixOne CRM
      • Sales Force Automation
        • Lead Management
        • Contact Management
        • Deals Management
      • Process Management
      • Performance Management
        • Forecasting
        • Gamification
        • Territory Management
      • Marketing Automation
        • Customer Segmentation
        • Lead Nurturing
      • Team Collaboration
      • CRM Analytics
    • LogixOne ERP
      • Field Service Operations
        • LogixOne Scheduler
        • LogixOne Operator Application
      • Accounting & Finance
      • Inventory & Order Management
      • Procurement
      • Supply Chain Management
    • LogixOne HR
      • Recruitment
      • Employee Management
      • Employee Self Service
      • Additional Customization
      • Payroll Calculation
      • Generate Indonesian Payroll
      • Performance Management
      • Incident Management
      • Additional Customizations
      • Security Features
      • LogixOne HR Full Features
      • HR Modules
  • Our Partners
    • Zoho
    • Logix One
    • Zimbra
    • CheckFront
  • Support
  • Get a Quote
  • Menu Menu

LaMeli Villas

You are here: Home1 / Blog2 / Customer Success3 / LaMeli Villas

The LaMeli villas digital transformation project highlights the breadth of Iseka’s abilities to delivery technology that meet customer needs.  Iseka Services was able to quickly understand LaMeli’s business needs and convert them into a single digital system called LogixOne that enables them to focus on their specific customer services.

LaMeli Villas owns and operates villa accommodation across Indonesia.  The company focuses on family holidays at reasonable prices.

The company was using manual, paper based entry for multiple systems such as customer bookings,  emails, payments, finance and reporting to track information as well as to manage the entire process of operating and running these villas. As a result of these practices, communication with customers got considerably problematic, caused significant confusion and negatively impacted customer satisfaction.

Iseka was employed to completely build an digital environment from the scratch that focused on simplification of all of the process of managing these villas; from bookings to billing to marketing. Iseka built an entire environment in (6) weeks including the following sub systems:

  • Communications including, email, telephony and web chat
  • Online booking portal
  • Booking Management and calendaring
  • Accounting and finance
  • Website
  • Sales & marketing
  • Payment gateway
  • Social media environment and management
  • CRM
  • In room Wifi

“Iseka Services has implemented the LogixOne – business management system (BMS) where through one login La Meli Villa’s staff can access emails, phone calls, SMS messaging, payment, reporting and accounting. For example, if I want to view one specific reservation and any transaction related to that specific booking will come up in one interface. Besides, the new BMS has made our previously manual and highly paper based system into a simple, accessible, digital and efficient system which has tremendously improved our operational processes”

– General Manager, Putra Sudana, La Meli Villas

LaMeli Villa LogixOne Environment

Core Components

  • Customer Relationship Management (CRM)

  • Accounting & Invoicing

  • Sales & Marketing

  • HR - Staff Management

  • Reservation System

  • Room Service App

  • Automation & Dashboarding

  • Communications & Reporting

LogixOne Modules

Below are some of the most essential LogixOne module examples that has made digital and benefited the overall business efficiency of Lameli Villa:

Reservation SystemRoom Service AppOptimised Dashboarding & ReportingCustomer & HR Management
PreviousNext

Previously it was telephone conversations and manual booking entry back and forth just to make one reservation which was highly time-consuming.

But now, LogixOne has enabled an integrated and digital reservation system for Lameli Villa, enhancing and simplifying the booking management for the company. The user-friendly system along with its simple interface has benefited both the company employees and the customers.

Customers can easily and securely book their desired room(s) and process payments instantly through the online booking portal of Lameli Villa. Whereas, the staffs can manage the customer reservations through calendar view, check and process customer payments, keep history and manage user profiles in a smooth and automated manner. Due to such, the rate of monthly booking for the company has been highly upscaled. This has certainly met the expectations of Lameli Villa’s business efficiency.

Being the suitable spot for vacation and holidays amid lush nature, Lameli Vila aims to provide the best room service to their visitors. Previously, the company had to depend highly on real-time communication with their room service staffs to check and ensure each room of the villa has been looked after or not. This led to both hefty amount of time waste and communication issues.

After LogixOne integration, the company is now utilizing a compact mobile room service app that enables scheduling cleaning and room maintenance tasks (like when and which room to clean, which room needs food or minibar service, post checkout room service), assigning specific cleaners and confirming task completion, all in an automated manner.

The app also allows simple communication through instant messaging which makes it easier for staffs and manager to communicate with each other in no time from any location. Ultimately, through the app the company has been able to apply solid quality control measurements making their overall room service management both effective and efficient.

Simple yet advanced dashboard interface is being provided by LogixOne platform. Now, Lameli Villa can readily view their day to day business operations such as revenue per year, bookings per week and target revenue/booking and much more.

The dashboard allows rapid customization depending on what other module and data visuals the company wants to view in the interface. Starting from invoice, reporting and staff management data to client contact details, emails and accounting data, all could be personalized into a single dashboard view. This makes it effortlessly easier for the company to view and understand how their business is performing at a glance.

Back in the days Lameli Villa used to depend on multiple systems, mostly paper-based and manual entries to store customer or potential client information. This led to loss and duplication of information as well as data redundancy thus making their process of customer management highly inefficient. Not only that, the company was relying on their staff management in the same old-fashioned manner which led to serious human resource dilemma.

Currently, LogixOne integration has replaced different systems into one solid multipurpose digital platform. This has boosted the competence of customer management of Lameli Villa through automated manners of communications with their customers and clients, be it through emails, Instant Messaging and newsletters. With much promise the platform has enabled CRM tools to create client leads, opportunities and closing deals successfully for the company. Also, the internal employee management has become much simpler to organize digitally through just one single interface of the platform.

“Our business got extensive digital benefits through the automation of information facilitated by the LogixOne Business Management System implemented by Iseka. It has significantly automated processes such as sending emails, booking, invoicing and of course reporting in an efficient manner. During our first year we didn’t have too many reservations but currently we process approximately 30-50 bookings a month leading towards achieving our business goals effectively”

– Michael Calutti, Owner, La Meli Villas

By leveraging cloud technology, we can help you improve efficiency, reduce costs, and scale your operations to meet the needs of your growing business.

Meet with Us

Useful Links

  • Blog
  • Careers
  • Our Partners
  • Your Privacy
  • Term & Conditions
  • Unsubscribe

Recent News

  • Exploring the Differences Between Zoho CRM and Salesforce CRMFebruary 15, 2024 - 4:23 am
  • Maximizing Small Business Efficiency: A Guide to Utilizing Zoho ToolsFebruary 15, 2024 - 4:09 am

Remote Assistance

© Copyright - ClearScope Solutions
  • LinkedIn
  • Facebook
  • Instagram
  • Youtube
Waste Chute Cleaning Man
Scroll to top

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.

OKLearn more

Cookie and Privacy Settings



How we use cookies

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, refusing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.

We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.

We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.

Other external services

We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Google Map Settings:

Google reCaptcha Settings:

Vimeo and Youtube video embeds:

Privacy Policy

You can read about our cookies and privacy settings in detail on our Privacy Policy Page.

Privacy Policy
Accept settingsHide notification only
Request a quote
Captcha validation failed. If you are not a robot then please try again.

Get Free Demo