LogixOne Chat by Clearscope Solutions consolidates messaging channels into your Zoho CRM. Your team can communicate with CRM Leads and Contacts via SMS, WhatsApp, and Telegram, all within your Zoho CRM environment.
Facebook Messenger, Instagram Direct Message and more channels to come!
WhatsApp and SMS require Twilio account.
Leveraged power of your Zoho CRM contacted lead data by centralising all customer conversations into the one ChatBox. Allow your Zoho CRM users to communicate effectively by the channels your customers choose.
With LogixOne Chat by Clearscope Solutions, you can automate SMS for new orders, WhatsApp messages with unique meeting links for new leads, and Telegram messages for all customers with just one click. All messages are stored in the CRM for easy retrieval, and advanced reports can be generated for more efficient customer communications.
Please note! That while you can install some of the components to run LogixOne Chat for Zoho CRM from the Zoho Marketplace, complete installation does require some further steps. We strongly suggest that you use the demo request below to help us finailase your installation.
Effective communication with customers is more important than ever, but it can also be challenging. Email is becoming less reliable, and customers use a variety of platforms such as SMS, WhatsApp, Facebook Messenger, Telegram, and more. Read more…
Built directly into your existing Zoho CRM environment, LogixOne Chat enables all your chosen Zoho CRM users to send and receive messages using your company owned, chat channels. Read more…
LogixOne ChatBox, tightly integrated with Zoho CRM, simplifies communication by providing a single window for all chats, including SMS, Telegram, and WhatsApp. Agents can quickly respond to customer inquiries and post-sales support questions, while messages are attached to known Zoho CRM contacts and leads. With advanced filters, agents can easily search for chats from different contacts and even create leads directly from the chatbox.
LogixOne ChatBox is also equipped with a template feature to ensure that WhatsApp template messages are sent correctly. Overall, LogixOne ChatBox makes responding to chats from multiple channels more efficient, improving the customer experience and staff productivity.
Your Zoho CRM now not only stores contact and lead emails, orders, invoices, meetings, jobs, etc it now stores all WhatsApp, SMS and Telegram chats too. This means that you can quickly open a Zoho CRM ‘Lead’ or ‘Contact’ and carry on chatting with that contact. Now you can see all of your previous messages and respond to them storing all of the message data within your CRM.
Being able to chat within the Lead or Contact record means Agents have quick access to other customer details such as previous quotes or invoices. In addition basically all of the features that exist within the ChatBox console exist within RecordChat, such as; Templates, filters, etc.
Simple Pricing that leverages your investment in Zoho CRM
All Pricing is quoted in US$ and ex ANY Taxes
How does LogixOne Chat Pricing Work?
Pricing for LogixOne Chat is simple – you can install our Zoho Marketplace plugin for Free and any of your Zoho CRM users can access it!
You are only charged each time you ‘send’ an outbound message. Inbound messages are ‘FREE’ and it doesn’t matter what channel you send or receive via.
You can buy credits for messages as detailed above and we will notify you when you need to top-up.
What Channels can I send and receive messages to:
What’s the difference between WhatsApp Direct and WhatsApp via Twilio?
We connect using your WhatsApp number directly. You can use any WhatsApp number. PLEASE NOTE: It is your responsible to meet the usage requirements of any connected Channels such as WhatsApp, Telegram, etc. Clearscope Solutions shall not be held accountable for any disconnection by of any service provider and any paid monies are ‘Non-Refundable’. It is therefore important that you adhere to these providers usage guidelines as failure to do so could result in disconnection.
You can also create a Sender account with Twilio and then we connect to that however Twilio uses the WhatsApp business API so there are more rules, you will need to send a template message to initiate a conversation every 24 hours. In addition Twilio will rate limit the number of messages you send and if you get a certain amount of blocks to your message Twilio will pause the message. You will also have to register the number with Twilio or obtain a Twilio number.
Do you offer a trial period?
Yes – we allow you to send the first 100 messages for free. After that you will need to purchase message credits.
Can I get a refund IF I don’t want to continue?
No – Paid monies are non-refundable.
Is there any Installation cost and how do I install LogixOne Chat Zoho Marketplace extension?
No it is free. We will help you install the extension and we shall also help you get your requested channels connected for free. Please email us at [email protected] and we shall respond with an email on how to do this.
How do I obtain a trial and sign up?
Simple email us at [email protected] or WhatsApp us by clicking HERE We will then email you with instructions.
Full Product Demo
Automate Message Responses
Receive Customer Orders via WhatsApp
Do I need a LogixOne Chat licence for every Zoho CRM user?
NO. You only need (1) LogixOne Chat licence per Zoho Organisation (CRM)
Can I limit which Zoho CRM users can access LogixOne Chat?
YES. You can do this by using the inherent security features within Zoho CRM.
Can I connect my exisiting WhatsApp number to LogixOne Chat
Yes you can!
Is there any limit on how many messages I can send and receive?
LogixOne Chat is charged by the amount of ‘Send’ message credits you have purchased, you can send up to the amount of ‘Send’ Messages you have purchased. You can receive as many inbound messages as you like!
How do I install LogixOne Chat and how long does it normally take?
To install LogixOne Chat requires a number of components. Iseka Services is here to help, we will work with you and guide you through the installation process. It typically takes 2 to 3 days to install and configure.
How about creating my chat channels, such as SMS, Telegram and WhatsApp?
– SMS requires the use of a communications provider called Twilio. Twilio provides the ability to purchase ‘hosted’ SMS numbers. Twilio SMS numbers can be purchased across multiple countries. Once you have purchased an SMS number we can connect LogixOne Chat to it, which then enables you to send and receive SMS messages from within Zoho CRM. You can also create a ‘WhatsApp’ sender within Twilio and send WhatsApp messages via that.
WhatsApp Direct, Any Personal or WhatsApp for business number
Telegram messages are free of charge and you can connect any new or existing Telegram account to LogixOne Chat.
What about other Chat channels like FaceBook, Instagram, WeChat and the like?
We currently do not support channels other than SMS (Via Twilio), WhatsApp (Via Twilio or Directly) or Telegram directly. However we planning on releasing additional chat channels such as Facebook Messenger and Instagram direct which we are ready for imminent release, followed by WeChat.
What level Zoho CRM Functionality do we require?
LogixOne Chat requires the ability to install custom modules, web tabs and workflows. In addition LogixOne Chat will utilise some of your allowed Zoho CRM API calls. We recommend the ‘Enterprise’ edition of Zoho CRM such as Zoho One.
We have our own Twilio account can we use that to send and receive SMS and WhatsApp messages?
Yes – You can use your own Twilio account in that way all SMS and WhatsApp charges are payable by you.
Can I create Auto -responders
Yes! You can use Zoho Workflows and automation to create auto-responders.
