There are 2 basic costing components of using LogixOne Chat for Zoho CRM. A good way to think about it is LogixOne Chat is like your mobile phone and then you have call and usage charges on top of that.
1. Zoho CRM Plugin Fee (price detailed above)
LogixOne Chat requires the installation of a Zoho Marketplace plug-in. This plug-in provides the necessary Zoho CRM functionality to send and receive messages and is priced on a per Zoho CRM Organisation.
Any Zoho CRM user is able with correct permissions to access and utilise both the LogixOne ChatBox and Contact and Lead RecordChat widgets.
2. Message Costs
All messages received into LogixOne Chat within your Zoho CRM environment are free as well as the first 1000 sent messages per month. HOWEVER some chat channels such as SMS and WhatsApp do have ‘additional’ message costs. Other channels such as Telegram do NOT charge for messages.
Telegram does not charge for sending or receiving messages.
SMS via Twilio – To send and recieve SMS messages requires a Twilio account and Twilio SMS capable number. You can obtain a Twilio account from here twilio.com and setup your own SMS number. Any SMS charges will be billed to you directly. You can review Twilio SMS pricing here https://www.twilio.com/sms/pricing/
WhatsApp for Business messages are not free. To send and receive business WhatsApp messages requires a WhatsApp Business Number and connection to the WhatsApp Business API. Doing so enables you to utilse WhatsApp for business messaging such as sending automated messages and bulk messaging. LogixOne Chat utlises Twilio.com to send and receive your WhatsApp messages.
- WhatsApp via Twilio – You can also utilises Twilio for sending and receiving WhatsApp messages. You can create a a Twilio WhatsApp Sender within your Twilio account and LogixOne Chat can send and receive WhatsApp Messages via it. You can access Twilio WhatsApp pricing from here https://www.twilio.com/whatsapp/pricing